Shipping policy

Shipping Policy

Registered Customers

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Shipping

Please allow 1-3 business days for processing, not including weekends or holidays, before items will ship when placed using the standard shipping option. 

All orders are shipped USPS or UPS.

Local Delivery (Missoula +30 miles)

Please allow 1-3 business days for processing, not including weekends or holidays, before items will be delivered.  Delivery is available Monday through Saturday during business hours of 9:00 a.m. to 4:00 p.m.  A fee of $5.00 is charged per delivery.  *Minimum purchase of $25.00 before tax is required.

Domestic Orders

Montana Candle Company offers the following shipping processes.

  • USPS First Class or UPS Ground 2-5 business days $7.95
  • LOCAL Delivery 1-3 business days $5.00*

Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our shop. Shipping is the charge for Montana Candle Company internet order processing, item selection, packaging, transport, and handling. Special requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional costs, but are our best approximation and vary with specific requests, such as custom labels. Shipments may ship in multiple packages. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at the time of order. Shipments may ship separately. We do offer Free Shipping on orders that are over $100 within the continental United States (excluding APO addresses).

*Shipping charges and times may vary by product. Standard Shipping within the continental United States is $7.95. Shipment to Hawaii and Alaska is $9.95. International shipping is not available at this time including Canada.

**Orders placed after noon (MST) Friday will be processed Monday. Shipping charges and times may vary by product. A signature may be required, and there may be additional charges if more than one delivery attempt is required. This service is not available for some zip codes.

Carrier Contact Numbers:

  • USPS: 1-800-275-8777
  • UPS: 1-800-742-5877
Montana Candle Company is NOT responsible for:
  • Delays with US Postal Service
  • International Duties or Customs Charges
  • We are not responsible for any orders lost in transit nor are we responsible for any damages that may be caused while in transit via USPS.  If your package was lost, please contact your nearest USPS and provide them with the tracking # that was sent once your order was shipped. Lost, damaged and marked delivered items becomes a matter between the customer and USPS.  We cannot replace your package because it was lost.